After the launch of our new website, all customers need to activate their account again for security reasons.

Your password from the previous site cannot be used on the new site.

Please activate your account first before trying to log in.

Account activation is a one-time step required for the new website.

You should have received an email titled something like

“Customer account activation” .

In that email, click the activation link and set a new password.

You can request the activation email to be resent.

If you still don’t receive it:

• Check your spam/junk folder
• Make sure you are using the same email address you used on the previous site
• Contact our support team for assistance

Please follow these steps:

1. Find and open the account activation email
2. Click the activation link
3. Set a new password
4. Log in to the new website
   

⚠️ Password reset emails will only work after your account has been activated.

If your account has not been activated yet, the password reset email will not be delivered.

Please make sure you complete the account activation process first.

Also, check your spam or junk folder.

As we cannot process orders via email or phone, please place a new order if you wish to add anything.

We cannot process your promo code/coupon via email, so please ensure to use it when placing your order. Please note that promo codes/coupons cannot be used in conjunction with any other coupon or promo codes.

Please note that delivery fee is calcurated after the discount. For more information, please check here.

Unfortunately Sydney branch doesn't have "Click and Collect" service due to safety reasons.

Final Delivery/Click & Collect confirmation email will be sent as soon as we receive your order. Please check your junk mail. If you still cannot find it, please contact us with your order number or the name used for your order.

All of our import products are made with the care and quality that Japan is famous for, however manufacturing of these products may take place at different parts of the world. Please contact us or via 'ask a question' on the product page if you would more information on specific items.

We cannot list all the BBD as we have thousands of products, however, we list it in the item description and mark down the price if the products has less than 1 month or so until the BBD.

Please kindly note that some imported products from Japan has short BBD and as it takes 2 to 3 months to arrive at Australia, we cannot guarantee long BBD on some products.

We're currently working hard on updating product information!
Meanwhile, if you have any question in regards to the product, please send us an email via 'Ask a question' on the product page.

If the item has less than 1 month or so until expiry date, we list it in the item description and mark down the price. However, if the product was not listed as expirying/expired and you were charged for full price, we will refund for the product. Please contact us with your order number and photo of the product with expiry date.

Please note that images are for illustrative purposes only, products packing can change from time to time.

Please kindly note that under our current license conditions, alcohol purchase is limited for Home Delivery orders only.

For more information, please refer to our terms here.

Unfortunately alcohol purchase is limited for Home Delivery orders only under our current license conditions. We will cancel and refund your alcohol products if it's included in the click & collect order.

You may place multiple orders meeting purchase limitation, however they cannot be delivered together as the limitation applies for each delivery to a customer. Alternatively you may ask your household member who is over 18 to place an order and receive for you as well.

If your order includes liquor, someone must be at the address to sign upon arrival.

Also if your order includes liquor, someonewho is over 18 years oldmust be at the address to sign upon arrival.

Kindly refer to the list below to locate your residential area.

• Sydney
• Adelaide

You can choose the delivery date at shopping cart for your area once you input your suburb name.

*There is a limit to the number of deliveries per day, and once the limit is reached, you will not be able to select a delivery date.

If you cannot receive on the delivery date selected at checkout anymore, please contact us as soon as possible with your order number.

We apologies for the inconvenience caused - Please contact us with your order number and items missing.

Unfortunately your order is not able to be delivered as we're closed on weekends and public holidasy. If your order is placed on Weekend or on a Public Holiday it will not be processed until the next businesss day.

Yes, we can deliver to the delivery address different to invoice address as long as it's within our delivery area. We can also issue the invoice without the prices upon request. Please make sure the receiver is aware of the delivery date to receive the order, and provide us the phone number for our driver to call them.

Unfortunately, we can not due to food safety reasons.

Unfortunately, we can not due to food safety reasons.

We deliver with the truck with freezer installed, and kept under -18c during delivery. However your order is delivered in non-insulated boxes, so the products need to be put away as soon as you receive them.

Yes, we do! Please let us know by ticking the agreement message at the Cart page, and we'll leave your order in a suitable spot when we arrive.

Please note:
- Orders that contain restricted items such as alcohol or sharp objects cannot be left unattended.
- Your order is delivered in non-insulated boxes, so if you cannot put your groceries right away, any frozen or chilled items may spoil. However you can contact us to leave an additional note for us for a preferred safe cool spot to leave your groceries, and/or you can also leave an esky or cooler bag for us to leave your chilled and frozen items in.

A re-delivery fee of $15.40 (Sydney), $16.50 (Adelaide) will apply if you are unable to receive your order during your scheduled delivery time.
Please note that a re-delivery fee applies even your original order was eligible for free shipping. Re-delivery only can be made in the normal delivery time for each area, or can be picked up from JFC Adelaide free of charge.

You may contact contact us within 1 business day after the delivery or collection time and we will investigate to verify and confirm any such missing products. Once we are reasonably satisfied that the item was not delivered to you, we will refund you into your relevant card account within 3-5 business days for the JFC Products that were charged but not delivered to you.

We can offer returns or exchanges for goods providing that they satisfy the following conditions:

- You have a valid proof of purchase/receipt.
- Goods must be in a resaleable condition
- It is within 7 days after receipt of good

We cannot accept returns or exchanges on

- Change of mind, Intimate or sanitary goods
- Used, defrosted, opened or damaged goods
- Gift cards

unless the product is faulty.

If you wish to cancel your order, please contact us as soon as possible. Administration fee of $15.40 may be charged if

- Home delivery order is cancelled after the order cut off time for your area,

We want you to be satisfied with your purchase but if the items are faulty or wrongly described, we will either refund or exchange for the item. We will not charge delivery fee for the exchange item.

What's the process?
1. Please contact us within 7 days if you have received a faulty/damaged/incorrect item, with a detailed description of the product fault and a photo if possible. We may require further information from the product so please do not dispose of the product.

2. Our team will assess your request and will contact you via email as soon as possible.
If eligible for a refund, it will be processed to the card used for the original payment(*).

Please note that discount codes may not be valid during sales periods or for certain products.